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Advisory, Conciliation and Arbitration Service

Project Support Officer (Apprenticeship)
Advisory, Conciliation and Arbitration Service

Salary: £23,505


Full Time


Closing date: 23 Sep, 2019

Date added: 11 Sep, 2019

Job description

The Project Support Officer is responsible for the oversight of a portfolio of projects and change activity that contribute to the delivery of departmental or business area objectives.

The key purpose of the role is to provide clear, timely and sufficient information so that the Senior Leadership Team is able to make evidence based decisions.

About us

Acas’ vision is to make working life better for everyone in Britain this is underpinned by our core values: Our Work Matters, Our Customers Matter, Our People Matter and Our Future Matters.

Acas: UK Workplace experts

Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems. There’s no charge for most of what we offer.

Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards – Disability Confident Highly Commended; Pay Gap award winner and Overall winner for public sector organisations.

Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.


Main Accountabilities


Maintain the portfolio view of all Acas project and change activity ensuring that it’s accurate, and up-to-date.

Support the identification of interdependencies across change activity and projects. Report issues to relevant colleagues, and recommend action where necessary.

Commission information to populate the corporate performance reports when necessary.

Project and Change Management

Project manage the Senior Leadership Team events. Work with senior leaders in the collation of the agenda, booking of venues, liaising with suppliers and providing practical support on the day for the smooth execution of the event.

Provide administrative and practical support to the Change Management Office in the building of Change and Project Management capability across the organisation.

Board support

Provide support for the Performance, Planning and Change Board where necessary e.g. taking accurate minutes, actions, collating agendas and collating and disseminating papers.


• Proficient at using IT systems, with a good working knowledge of Microsoft Windows, Office packages and SharePoint.

• Excellent interpersonal skills – able to communicate in a friendly, open and constructive manner with a diverse range of people.

• Able to work on own initiative with minimal supervision and be proactive.

• Highly organised, motivated and able to prioritise workload accordingly.

• Must have 5 GCSEs at grade C or the new grade level 4 in English Language and Maths (or equivalent).